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Service - Light Commercial & Enterprise BU & Key Accounts

2 weeks ago

Pune, Maharashtra, India Bosch-HomeComfort Full time US$ 60,000 - US$ 1,20,000 per year
Job Description

We are seeking a dedicated professional for the role of Service - Light Commercial & Enterprise BU & Key Accounts in our Bangalore, India office. This position plays a crucial role in managing and enhancing our relationships with light commercial and enterprise business unit clients, as well as key accounts. The ideal candidate will be responsible for ensuring high-quality service delivery, fostering client satisfaction, and driving business growth.

  • Serve as the primary point of contact for assigned light commercial and enterprise business unit clients and key accounts
  • Develop and maintain strong, long-lasting customer relationships through regular communication and proactive service
  • Collaborate with internal teams to ensure timely and effective resolution of client issues and requests
  • Identify and pursue opportunities for upselling and cross-selling within existing accounts
  • Conduct regular account reviews and develop strategies to maximize client satisfaction and retention
  • Monitor and analyze account performance metrics to identify areas for improvement
  • Negotiate contracts and service level agreements with clients
  • Stay informed about industry trends and competitor activities to provide valuable insights to clients
  • Develop and implement account-specific strategies to meet and exceed revenue targets
  • Coordinate with various departments to ensure seamless service delivery and client onboarding
Qualifications
  • BE / Diploma or related field (preferred)
  • Proven experience in service or account management for commercial and enterprise clients
  • Demonstrated success in handling key accounts and driving business growth
  • Strong proficiency in customer relationship management (CRM) software
  • Excellent account management and business development skills
  • Outstanding verbal and written communication abilities
  • Exceptional problem-solving and negotiation skills
  • Ability to manage time effectively and prioritize multiple tasks
  • In-depth knowledge of light commercial and enterprise business operations
  • Solid understanding of service delivery in a B2B context
  • Ability to analyze account performance metrics and develop improvement strategies
  • Strong interpersonal skills with a customer-focused mindset
  • Adaptability to changing business needs and client requirements