Client Relationship Executive

6 days ago

Rajpur Dehradun Uttarakhand, India Spiders Tech Services Full time ₹ 1,80,000 - ₹ 3,60,000 per year

Role Summary

The Client Relationship Manager (CRM) ensures client satisfaction through proactive communication, progress tracking, and issue resolution. The role demands consistent follow-ups, clear coordination between internal teams and clients, and maintaining long-term trust-based relationships.

Key Responsibilities

  • Act as the primary point of contact between clients and internal teams.
  • Monitor client projects and ensure timely delivery and satisfaction.
  • Maintain regular communication through calls, emails, and reports.
  • Create and update client documentation — trackers, presentations, and meeting notes.
  • Identify opportunities for cross-selling and up-selling services.
  • Resolve client issues proactively and escalate critical matters when necessary.
  • Track project milestones, collect feedback, and ensure client delight.

Mandatory Skills

  • Professional email & call communication etiquette.
  • Excellent task management and follow-up discipline.
  • Strong documentation skills, including:
  • Excel-based trackers
  • Presentation creation (Google Slides / PowerPoint)

Desirable Skills

  • Basic understanding of project management tools (e.g., Notion, Trello).
  • Exposure to cross-selling and up-selling practices.
  • Familiarity with CRM or client tracking systems.

Behavioral Competencies

  • Empathy — Understand client concerns and anticipate needs.
  • Organization — Maintain structured and detailed communication records.
  • Accountability — Take ownership of client satisfaction and deliverables.

Cognitive Abilities

  • Strong conflict resolution and prioritization skills.
  • Ability to handle multiple clients/projects simultaneously.

Communication

  • Excellent interpersonal, presentation, and negotiation skills.
  • Clear and concise verbal and written communication.

Education

  • MBA / BBA / Any Bachelor's degree with strong communication proficiency.

Motivation & Fitment

  • Passionate about building and maintaining relationships.
  • Motivated by client satisfaction and collaborative problem-solving.
  • Ideal for career paths in Client Management, Project Coordination, or Customer Success.

Top performers may transition to full-time Client Relationship Executive / Manager roles post-internship based on performance and organizational fit.

Job Types: Full-time, Permanent, Fresher, Internship

Contract length: 3 months

Pay: From ₹15,000.00 per month

Work Location: In person

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