Customer Service Representative

5 days ago

Mumbai, Maharashtra, India Loyalie It Solutions Full time ₹ 3 per year

Company Overview: Reloy is a real estate technology startup reimagining real estate loyalty in India. Our major clients are biggest real estate developers such as Mahindra, Shapoorji Pallonji, Piramal, Godrej, Brigade, DLF etc. and are continuing to scale our client base. We are ISO 27001:2022 certified and are a 5day working company.

Company website:

Job Responsibilities - Customer Service Representative:

  • Make outbound calls to potential customers from provided leads or databases.
  • Introduce our products/services to customers and explain their benefits.
  • Effectively communicate the features, pricing, and offers related to our offerings.
  • Engage in consultative selling to understand customer needs and recommend suitable solutions of the database.
  • Handle objections and address customer queries in a professional and informative manner.
  • Maintain accurate and detailed records of calls and customer interactions in the CRM system.
  • Collaborate closely with the strategic alliance team to schedule appointments or follow-ups with interested prospects.
  • Achieve and exceed weekly/monthly calling targets and performance metrics.
  • Stay updated on industry trends, product knowledge, and competition to provide accurate information to customers.

Qualifications and Skills:

Graduate of any stream

Competencies:

  • Graduate of any stream
  • Communication
  • Networking
  • Persuasion and Negotiating skills
  • Result Driven and achieve targets
  • Listening skills

Experience : 0-3 years of experience as a Telecaller

Location : Kalina, Mumbai

CTC : 3 LPA

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