Guest Service Associate – Front Office

2 days ago

Udaipur, Rajasthan, India Naukri Hospitality Jobs Full time ₹ 1,50,000 - ₹ 2,50,000 per year

We are looking for a highly skilled and motivated Guest Service Associate to join our team at Hotel Paandora Grand. The ideal candidate should have 0-2 years of experience in the hospitality industry.

Roles and Responsibility

  • Manage front office operations, including handling guest inquiries and resolving issues professionally.
  • Provide exceptional customer service by ensuring prompt and efficient response to guests' needs.
  • Maintain accurate records of guest interactions, transactions, and preferences.
  • Collaborate with other departments to ensure seamless service delivery.
  • Develop and implement effective strategies to enhance guest satisfaction and loyalty.
  • Stay updated on hotel policies, procedures, and services to provide informed support.

Job Requirements

  • Excellent communication and interpersonal skills are required to interact effectively with guests and colleagues.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Strong problem-solving skills to resolve complex guest complaints and concerns.
  • Basic knowledge of front office operations, including check-in, check-out, and room assignment.
  • Familiarity with hotel management systems and software is an advantage.
  • Ability to maintain confidentiality and handle sensitive information with discretion.

*Note - Job has been sourced from social media platforms/other public websites.

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