Front office executive
5 days ago
We are looking for a highly skilled and experienced Front Office Executive to join our team at YAAN Wellness Retreat. The ideal candidate will have 2-5 years of experience in the hospitality industry, preferably in front office operations.
Roles and Responsibility
- Manage front office operations, including reception, concierge, and bell captain duties.
- Coordinate with other departments to ensure seamless service delivery.
- Handle guest complaints and resolve issues professionally.
- Maintain accurate records and reports of front office activities.
- Ensure high levels of customer satisfaction through excellent service.
- Supervise and train front office staff to achieve performance goals.
Job Requirements
- Proven experience in front office operations, preferably in a hotel or resort setting.
- Excellent communication and interpersonal skills are required to work effectively with guests and staff.
- Strong problem-solving and analytical skills are needed to handle complex situations.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Knowledge of front office software and systems is essential.
- Strong leadership and team management skills are necessary to lead a team of front office staff.
*Note - Job has been sourced from social media platforms/other public websites.
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