Guest Services Associate

4 days ago

Udaipur, Rajasthan, India Revup Full time ₹ 1,20,000 - ₹ 1,44,000 per year

Job Title: Guest Service Associate (GSA)

Location:
Sajjan Jawai Chapter, Jawai (Arow Hospitality)

Department:
Front Office / Guest Relations

Reports To:
Front Office Supervisor / Resort Manager

Salary Range:
₹10,000 – ₹12,000 per month

Job Summary:

As a Guest Service Associate at Sajjan Jawai Chapter, you will be the face of the property—responsible for providing warm hospitality, seamless check-in/check-out experiences, and prompt assistance to ensure every guest enjoys a memorable stay in the serene surroundings of Jawai.

Key Responsibilities:

  • Welcome and assist guests courteously upon arrival and departure.
  • Manage check-in and check-out processes efficiently and accurately.
  • Handle guest inquiries, calls, and requests professionally and ensure timely follow-up.
  • Coordinate with housekeeping, F&B, and other departments to ensure guest satisfaction.
  • Maintain up-to-date guest records and room status in the system/register.
  • Assist guests with travel arrangements, local sightseeing, and activity recommendations in Jawai.
  • Ensure the lobby and front desk area are clean, organized, and guest-ready at all times.
  • Handle cash and billing transactions in accordance with hotel policies.
  • Maintain confidentiality and uphold Arow Hospitality's service standards.

Skills & Attributes:

  • Excellent communication and guest-handling skills.
  • Pleasing personality with a positive attitude.
  • Basic computer knowledge (hotel software exposure preferred).
  • Team player with attention to detail and service quality.
  • Fluent in Hindi and basic English communication.

Qualification & Experience:

  • Minimum 10+2 or Diploma in Hotel Management.
  • 0–1 year of experience in front office or guest service (fresher's may apply).

Work Environment:

  • Property: Sajjan Jawai Chapter – a luxury wildlife & leisure resort.
  • Location: Jawai, Rajasthan.
  • Accommodation and meals will be provided by the company (as per policy).

Tags (for LinkedIn / Hiring Post):

GuestServiceAssociate #FrontOffice #ArowHospitality #SajjanJawaiChapter #HospitalityJobs #JawaiJobs #HotelFrontDesk #GuestRelations #WildlifeResort #HospitalityCareer

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