Guest Service Ambassador
1 day ago
We are looking for a highly skilled and experienced Guest Service Ambassador to join our team in the Hospitality industry. The ideal candidate will have excellent communication skills and be able to provide top-notch service to our guests.
Roles and Responsibility
- Manage front desk operations, ensuring seamless guest check-in and check-out processes.
- Handle guest complaints and resolve issues professionally and courteously.
- Provide exceptional customer service, responding promptly to guest requests and concerns.
- Maintain high standards of cleanliness and hygiene in public areas.
- Collaborate with other departments to ensure smooth hotel operations.
- Develop and implement effective strategies to enhance guest satisfaction.
Job Requirements
- Minimum 2 years of experience in hospitality or a related field.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and handle multiple tasks simultaneously.
- Strong problem-solving and analytical skills.
- Familiarity with hotel management systems and software.
- Ability to maintain confidentiality and handle sensitive information.
- Educational qualification: Any Graduate.
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