Guest Relation Executive

6 days ago

Udaipur, Rajasthan, India Sinclairs Hotels & Resorts Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Role & responsibilities-

1. Guest Service & Experience

  • Welcome guests upon arrival and ensure smooth check-in/check-out.
  • Provide information about hotel services, facilities, dining, events, and local attractions.
  • Will be in charge of giving guests a tour of the hotel.
  • Assist guests with inquiries, requests, and special needs promptly and professionally.
  • Build strong relationships with guests, ensuring repeat visits and customer loyalty.

2. Problem Resolution

  • Handle complaints or concerns swiftly and diplomatically.
  • Coordinate with housekeeping, maintenance, and other departments to resolve guest issues.
  • Follow up with guests to ensure satisfaction after the resolution.

3. Concierge Services

  • Assist with bookings for restaurants, tours, transportation, and entertainment.
  • Offer recommendations tailored to guest preferences.
  • Provide assistance with travel arrangements and documentation when necessary.

4. Feedback & Improvement

  • Gather guest feedback through surveys or interactions.
  • Assist the management to implement improvements based on guest suggestions.

5. Administration & Communication

  • Maintain accurate records of guest interactions and services provided.
  • Coordinate with front office, housekeeping, and food & beverage departments.
  • Prepare reports for management regarding guest satisfaction and service issues.

6. Crisis Handling

  • Act swiftly in emergencies, such as medical needs or security issues.
  • Ensure that guests feel safe and supported during such incidents.

7. Team Collaboration

  • Work closely with other departments to ensure seamless service delivery.
  • Train or mentor junior staff on guest interaction protocols and service standards.

Preferred candidate profile-

  • Excellent communication and interpersonal skills.
  • Problem-solving and conflict resolution ability.
  • Empathy, patience, and cultural sensitivity.
  • Multitasking and organizational skills.
  • Good command of local languages and English.
  • Professional appearance and demeanour.

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