Royal Service

5 days ago

Udaipur, Rajasthan, India Naukri Hospitality Jobs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are looking for a highly skilled and experienced professional to join our team as a Royal Service (Operator) - Executive in the hospitality industry. The ideal candidate will have a strong background in providing exceptional customer service and ensuring seamless operations.

Roles and Responsibility

  • Manage and coordinate daily activities of the hotel's front desk, concierge, and bell captain.
  • Supervise and train staff members to ensure high levels of customer satisfaction and efficiency.
  • Handle guest complaints and resolve issues professionally and courteously.
  • Coordinate with other departments such as housekeeping, maintenance, and security to ensure smooth hotel operations.
  • Maintain accurate records and reports of hotel transactions and events.
  • Ensure compliance with company policies and procedures.

Job Requirements

  • Minimum 2 years of experience in a similar role within the hospitality industry.
  • Strong knowledge of hotel operations, including front desk, concierge, and bell captain duties.
  • Excellent communication and interpersonal skills are required to work effectively with guests and staff.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Strong problem-solving skills are necessary to handle guest complaints and resolve issues efficiently.
  • Familiarity with hotel management software and systems is an asset.

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