
Royal Service
12 hours ago
We are looking for a highly skilled and experienced professional to join our team as a Royal Service (Operator) - Executive in the hospitality industry. The ideal candidate will have a strong background in providing exceptional customer service and ensuring seamless operations.
Roles and Responsibility
- Manage and coordinate daily activities of the hotel's front desk, concierge, and bell captain.
- Supervise and train staff members to ensure high levels of customer satisfaction and efficiency.
- Handle guest complaints and resolve issues professionally and courteously.
- Coordinate with other departments such as housekeeping, maintenance, and security to ensure smooth hotel operations.
- Maintain accurate records and reports of hotel transactions and events.
- Ensure compliance with company policies and procedures.
Job Requirements
- Minimum 2 years of experience in a similar role within the hospitality industry.
- Strong knowledge of hotel operations, including front desk, concierge, and bell captain duties.
- Excellent communication and interpersonal skills are required to work effectively with guests and staff.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Strong problem-solving skills are necessary to handle guest complaints and resolve issues efficiently.
- Familiarity with hotel management software and systems is an asset.
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