Front Office Manager
3 hours ago
We are looking for a skilled Front Office Manager/ Asst. Front Office Manager with 3-5 years of experience to join our team at The Spectrum Resort in the Hotels & Restaurants industry.
Roles and Responsibility
- Manage front office operations, including reception, concierge, and bell captain services.
- Supervise and coordinate staff activities to ensure excellent customer service.
- Develop and implement strategies to enhance front office efficiency and productivity.
- Maintain high standards of quality and customer satisfaction.
- Collaborate with other departments to achieve business objectives.
- Analyze and resolve guest complaints professionally and courteously.
Job Requirements
- Proven experience in front office management or a related field.
- Strong leadership and communication skills.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Excellent problem-solving and decision-making skills.
- Familiarity with hotel management systems and software.
- Strong attention to detail and ability to maintain accurate records.
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