Assistant Front Office Manager
16 hours ago
Guest services:
Ensure prompt and personal guest recognition.
- Handle guest inquiries, resolve complaints, and manage escalated issues.
Assist with check-in/check-out procedures and manage reservations.
Staff supervision and management:
Support the Front Office Manager in supervising daily front desk activities.
- Train and guide front desk staff to provide quality customer service.
- Manage staff schedules, shifts, and assist with payroll procedures.
Interview, hire, and train new staff.
Operational and administrative tasks:
Monitor and control expenses, and assist with budget preparation.
- Supervise billing and cash processes to ensure compliance.
- Maintain a clean, neat, and secure front office area.
Liaise with other departments to resolve operational issues.
Leadership and strategy:
Delegate daily work responsibilities to front desk staff.
- Participate in meetings to identify and resolve operational issues.
- Implement and enforce hotel policies and procedures.
Preferred candidate profile
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