Assistant Front Office Manager

16 hours ago


Udaipur, Rajasthan, India Mementos by ITC Hotels, Ekaaya Udaipur Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  • Guest services:

  • Ensure prompt and personal guest recognition.

  • Handle guest inquiries, resolve complaints, and manage escalated issues.
  • Assist with check-in/check-out procedures and manage reservations.

  • Staff supervision and management:

  • Support the Front Office Manager in supervising daily front desk activities.

  • Train and guide front desk staff to provide quality customer service.
  • Manage staff schedules, shifts, and assist with payroll procedures.
  • Interview, hire, and train new staff.

  • Operational and administrative tasks:

  • Monitor and control expenses, and assist with budget preparation.

  • Supervise billing and cash processes to ensure compliance.
  • Maintain a clean, neat, and secure front office area.
  • Liaise with other departments to resolve operational issues.

  • Leadership and strategy:

  • Delegate daily work responsibilities to front desk staff.

  • Participate in meetings to identify and resolve operational issues.
  • Implement and enforce hotel policies and procedures.

Preferred candidate profile


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