Supervisor - Front Office
18 hours ago
We are looking for a highly skilled and experienced Supervisor to join our team at Club Mahindra, responsible for overseeing the front office operations. The ideal candidate will have 1-3 years of experience in a similar role.
Roles and Responsibility
- Supervise and coordinate front office staff activities to ensure excellent customer service.
- Manage and resolve customer complaints professionally and courteously.
- Develop and implement effective strategies to improve customer satisfaction.
- Maintain high standards of quality and consistency in all aspects of front office operations.
- Collaborate with other departments to achieve business objectives.
- Analyze and report on key performance indicators to identify areas for improvement.
Job Requirements
- Proven experience in a supervisory role within the hospitality industry.
- Strong knowledge of front office operations and procedures.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Strong problem-solving and analytical skills.
- Familiarity with point-of-sale systems and inventory management software.
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