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Guest Service Associate Trainer(HOTEL MANAGEMENT)
2 weeks ago
Key ResponsibilitiesTraining & Development
- Design, deliver, and coordinate induction and on-the-job training programs for Guest Service Associates.
- Conduct training on hospitality etiquette, communication, complaint resolution, upselling, check-in/check-out procedures, and reservation systems.
- Develop role-play sessions, guest interaction simulations, and service excellence workshops.
- Ensure training content is aligned with company standards and industry best practices.
Operational Support
- Collaborate with Front Office and Guest Relations teams to identify skill gaps and training needs.
- Support team members on the floor during peak hours to ensure seamless guest service.
- Assist in implementing new guest service initiatives and process improvements.
Performance Monitoring
- Conduct regular assessments and track trainee performance and progress.
- Provide constructive feedback, coaching, and mentoring to staff.
- Maintain training reports, attendance logs, and evaluation records.
Guest Experience
- Promote a guest-first culture and lead by example in delivering exceptional hospitality.
- Ensure service delivery meets quality standards and guest feedback is acted upon.
- Help manage guest concerns and inquiries professionally when needed.
Job Types: Full-time, Permanent
Pay: ₹25, ₹35,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person