Guest Service Associate Trainer(HOTEL MANAGEMENT)

16 hours ago

Udaipur, Rajasthan, India THE CAREER LINE Full time ₹ 4,20,000 per year

Key ResponsibilitiesTraining & Development

  • Design, deliver, and coordinate induction and on-the-job training programs for Guest Service Associates.
  • Conduct training on hospitality etiquette, communication, complaint resolution, upselling, check-in/check-out procedures, and reservation systems.
  • Develop role-play sessions, guest interaction simulations, and service excellence workshops.
  • Ensure training content is aligned with company standards and industry best practices.

Operational Support

  • Collaborate with Front Office and Guest Relations teams to identify skill gaps and training needs.
  • Support team members on the floor during peak hours to ensure seamless guest service.
  • Assist in implementing new guest service initiatives and process improvements.

Performance Monitoring

  • Conduct regular assessments and track trainee performance and progress.
  • Provide constructive feedback, coaching, and mentoring to staff.
  • Maintain training reports, attendance logs, and evaluation records.

Guest Experience

  • Promote a guest-first culture and lead by example in delivering exceptional hospitality.
  • Ensure service delivery meets quality standards and guest feedback is acted upon.
  • Help manage guest concerns and inquiries professionally when needed.

Job Types: Full-time, Permanent

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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