Assistant Front Office Manager
1 week ago
Company Description
RARE Hospitality & Services Pvt Ltd is a leading Comprehensive Facility Management company with over three decades of expertise. As the Integrated Facility Management (IFM) arm of the SIS Group Enterprise, a billion-dollar multinational company, RARE maintains a strong presence across India. We provide tailored solutions across a wide range of sectors, including healthcare, hospitality, BFSI, education, corporates, and manufacturing. Our pioneering practices in facility management for the healthcare industry showcase our commitment to innovation and service excellence, offering specialized services including environmental cleaning, portering, and engineering solutions.
Role Description
This is a full-time on-site Front Office role located in Udaipur. The Front Office associate will be responsible for delivering exceptional customer service, handling receptionist duties, managing appointment scheduling, and maintaining professional phone etiquette. The role also involves being the first point of contact for guests and visitors, assisting with inquiries, and ensuring a welcoming and efficient front office experience.
Key Responsibilities:
Welcome, assist, and attend to guests in a professional and courteous manner
Manage front desk operations including check-in, check-out, and room allocation
Handle guest inquiries, requests, and complaints efficiently
Manage reservations, phone calls, emails, and walk-in guests
Maintain accurate guest records and front office documentation
Coordinate with housekeeping, food & beverage, and maintenance departments
Ensure adherence to hotel service standards and SOPs
Handle billing, payments, and basic cashiering responsibilities
Maintain front office appearance and uphold brand standards
Provide administrative and operational support to hotel management
Skills
Excellent communication and guest-handling skills
Strong knowledge of hospitality operations
Professional grooming and service-oriented attitude
Ability to work in shifts and handle pressure situations
Qualifications & Experience:
Diploma/Degree in Hospitality Management preferred.
Location : Nathdwara
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