Customer Onboarding Specialist
23 hours ago
At Saleshandy, we help businesses scale outbound sales with automation, personalisation, and precision. We're a fast-growing, bootstrapped SaaS company trusted by 4,000+ customers globally. Onboarding is our first shot at delight — and we don't take that lightly.
We're looking for an Onboarding Specialist who can turn new users into power users — fast.
This isn't a hand-holding role. It's about educating, enabling, and empowering customers to get real value from Day 1.
If you've owned onboarding journeys, improved time-to-value, or helped drive early adoption — let's talk.
What You'll Own
1. First 30 Days – Run fast-paced, value-driven onboarding calls. Setup → Activation → First win.
2. Personalised Journeys – Tailor onboarding for SMBs, agencies, and founders with different goals.
3. Proactive Engagement – Monitor usage, follow up on drop-offs, unblock adoption.
4. Churn Prevention – Spot early red flags and loop in retention/CS teams before it's too late.
5. Feedback Loop – Relay onboarding friction to product, content, and success for improvement.
You're a Great Fit If...
- You've worked in SaaS onboarding or customer-facing roles (1–2 years).
- You understand cold outreach and outbound workflows (or can learn fast).
- You're a clear communicator with high empathy and structured thinking.
- You don't wait to be told — you anticipate and act.
- Bonus: You've worked with tools like Loom, Intercom, Basecamp, MixPanel, Metabase or any CRM.
- High Ownership – Direct impact on company revenue.
- Career Growth – Leadership path as we scale to 10,000+ customers.
- Global Exposure – Work with businesses across the US, Europe & APAC.
- Supportive Culture – Fast-moving team with strong values and zero red tape.
- Perks That Matter – Annual L&D budget, health coverage, paid retreats, flexible remote setup.
Next Steps:
- Apply with your CV + 2-3 lines on how you've driven revenue in a CS role.
- Short intro call with our CS lead.
- Short take-home task to showcase your thinking.
- Final call to align goals, expectations, and culture fit.
- Offer & onboarding
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