Customer Onboarding Specialist

2 days ago


Ahmedabad, India Ikigai Infotech LLP - Saleshandy Full time

At Saleshandy, we help businesses scale outbound sales with automation, personalisation, and precision. We’re a fast-growing, bootstrapped SaaS company trusted by 4,000+ customers globally. Onboarding is our first shot at delight — and we don’t take that lightly. We’re looking for an Onboarding Specialist who can turn new users into power users — fast. This isn’t a hand-holding role. It’s about educating, enabling, and empowering customers to get real value from Day 1. If you’ve owned onboarding journeys, improved time-to-value, or helped drive early adoption — let’s talk. What You’ll Own 1. First 30 Days  – Run fast-paced, value-driven onboarding calls. Setup → Activation → First win. 2. Personalised Journeys  – Tailor onboarding for SMBs, agencies, and founders with different goals. 3. Proactive Engagement  – Monitor usage, follow up on drop-offs, unblock adoption. 4. Churn Prevention  – Spot early red flags and loop in retention/CS teams before it's too late. 5. Feedback Loop  – Relay onboarding friction to product, content, and success for improvement. ✅ You’re a Great Fit If... You’ve worked in SaaS onboarding or customer-facing roles (1–2 years). You understand cold outreach and outbound workflows (or can learn fast). You’re a clear communicator with high empathy and structured thinking. You don’t wait to be told — you anticipate and act. Bonus: You've worked with tools like Loom, Intercom, Basecamp, MixPanel, Metabase or any CRM.



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