Customer Success Specialist
5 hours ago
We're Hiring: Customer Success Specialist (CSS)
Location:
Ahmedabad, Gujarat
Experience:
2–3 years
Function:
Relationship Management & Retention
Are you passionate about building meaningful client relationships and ensuring customer delight?
We're looking for a
Customer Success Specialist
who can turn great partnerships into long-term success stories.
What You'll Do:
Be the primary point of contact for key accounts post-onboarding
Build and nurture strong client relationships aligned with their marketing goals
Track platform usage, identify risks, and drive proactive engagement
Guide clients through product features, campaign strategies, and performance insights
Drive renewals, upsells, and customer advocacy (testimonials, case studies, etc.)
Collaborate with internal teams to resolve issues and integrate client feedback
What We're Looking For:
3+ years of experience in Customer Success or Account Management (preferably SaaS)
Solid grasp of digital or influencer marketing tools
Excellent communication, negotiation & presentation skills
Familiarity with platforms like HubSpot, Gainsight, Intercom, or Mixpanel
A customer-first, problem-solving mindset
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