Customer Success Specialist

4 days ago

Ahmedabad, Gujarat, India DesignNBuy Full time

About Us:

We are a leading web-to-print software company, offering innovative solutions to printing and packaging companies in over 60 countries. Our platform seamlessly integrates with various e-commerce platforms, enabling our clients to enhance their online print and packaging businesses.

Role Overview:

As a Customer Success Executive, you will play a crucial role in ensuring our clients achieve optimal value from our web-to-print solutions. While familiarity with e-commerce integrations is beneficial, the primary focus is on supporting print and packaging clients.

Key Responsibilities:

  • Client Training and Onboarding:
    Guide clients through a smooth onboarding process and provide effective training to ensure successful solution adoption.
  • Customer Support:
    Resolve client tickets, particularly those related to print and packaging challenges.
  • Escalation Management:
    Effectively handle escalations and difficult conversations, ensuring client concerns are addressed promptly and professionally.
  • Revenue Generation:
    Identify opportunities to upsell and cross-sell within the print and packaging sector.
  • Feedback & Testimonials:
    Collect and share client feedback, showcasing successful outcomes.
  • Referral Encouragement:
    Foster client referrals, leveraging positive experiences.

Qualifications:

  • 2-3 years of experience in customer success, account management, or a related field, preferably in the software or printing industry.
  • Good understanding of e-commerce platforms and integrations is preferred.
  • Strong communication, problem-solving, and interpersonal skills.
  • Ability to handle escalations and difficult conversations with professionalism.
  • Proven track record of enhancing customer satisfaction and driving revenue growth.

Why Join Us?

  • Engage with cutting-edge web-to-print technology.
  • Be part of a collaborative and growth-oriented environment.
  • Earn attractive incentives based on revenue contribution, successful client onboarding, and go-live milestones.
  • Access opportunities for professional development and career advancement.

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