Customer Success Trainer

8 hours ago

Ahmedabad, Gujarat, India Otelier Full time ₹ 40,00,000 - ₹ 80,00,000 per year

Description
Otelier is on a mission to organize the hospitality industry's data and make it accessible and usable. Our vision is to make data work for hospitality, not hospitality work for data. We are the world's fastest-growing hotel data platform, providing customers with centralized, digital access to all of their hotels' most critical documents and cross-functional performance metrics. By providing these, our clients can drive operational efficiencies and optimize performance.?

We are seeking an experienced Customer Success Trainer to join our team. The ideal candidate will play a key role in ensuring that our employees and clients have a comprehensive understanding of our products, enabling them to maximize their capabilities. As a Customer Trainer, you will develop and deliver training programs, create engaging educational materials, and collaborate with cross-functional teams to enhance product knowledge and proficiency.

Requirements
Responsibilities:

  • Design, develop, and update comprehensive training programs for internal staff and external clients.
  • Collaborate with product development teams to stay current on product features, updates, and enhancements.
  • Create engaging and effective training materials, including manuals, presentations, videos, and interactive modules.
  • Tailor content to meet the needs of diverse audiences, ranging from technical staff to end-users.
  • Conduct engaging training sessions through various mediums, including in-person sessions, webinars, and e-learning platforms.
  • Adapt training methods to accommodate different learning styles and levels of technical expertise.
  • Conduct needs assessments to identify knowledge gaps and training requirements.
  • Collaborate with stakeholders to gather feedback and continuously improve training programs.
  • Serve as a subject matter expert and resource for internal teams and customers seeking product-related information, maintaining a deep understanding of our products and their applications.
  • Work closely with product managers, developers, and customer support teams to ensure alignment between training materials and product features.
  • Provide input on product documentation and user guides to enhance clarity and usability.
  • Implement assessments to evaluate the effectiveness of training programs.

*Requirements*

  • Hospitality experience (Finance, Revenue Management, F&B, Spa, Group Planning).
  • Bachelor's degree in a relevant field or equivalent work experience.
  • Proven experience in a Customer Trainer or similar role.
  • Strong written and verbal communication skills in English, with the ability to explain complex information in a clear and engaging way.
  • Strong technical aptitude and the ability to quickly grasp complex product features.
  • Excellent communication and presentation skills, with the ability to convey technical concepts in an understandable manner.
  • Experience with instructional design and content development tools.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • Ability to travel for on-site training at customer sites up to 40%.
  • Must possess a valid passport and be legally eligible to travel domestically and internationally without visa or entry restrictions.

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