Onboarding Specialist

3 weeks ago


Chennai India Acultpay Full time

Job Description Company Description Acult Software is a leading digital financial services platform, recognized for its reliability, independence, and convenience. The company specializes in reducing customer acquisition and service challenges through innovative solutions. Acult Software is a unique provider of continuous service in the Bharat Bill Payment System (BBPS) and Utility bill payment industries. With a commitment to financial accessibility, the company supports customers with their financial needs. Role Description This is a full-time hybrid role for an Onboarding Specialist, based in Chennai, with flexibility for some work from home. The Onboarding Specialist will oversee the customer and client onboarding process, ensuring a seamless experience. Day-to-day tasks include building strong client relationships, delivering a personalized onboarding journey, analyzing onboarding trends, providing feedback to improve processes, and effectively communicating with stakeholders to meet expectations. Qualifications - Strong interpersonal skills and communication abilities to build and maintain relationships with clients. - Experience in Customer Onboarding and Client Onboarding to ensure a positive and engaging onboarding experience. - Proficient analytical skills for identifying areas of improvement and optimizing onboarding processes. - Ability to work collaboratively in a hybrid environment with adaptability to both in-office and remote work. - Prior experience in financial services or payment systems is a plus. - Bachelor's degree in Business, Finance, Communications, or a related field is preferred.



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