Onboarding Specialist

7 hours ago

Chennai, Tamil Nadu, India eb87d503-8f2c-4111-ac75-6e18d64130a4 Full time ₹ 40,00,000 - ₹ 80,00,000 per year

Zibly is building the future of local commerce in India.

We connect neighborhood stores, pharmacies, pet shops, and retail outlets with customers through fast, reliable delivery — all powered by a simple, seamless app.

We're backed by early investors and are rapidly expanding across Chennai.

Join us in shaping a category-defining startup from Day 1.

Role Overview

As an
Onboarding Specialist
, you will be the face of Zibly for new merchant partners.

You'll be responsible for onboarding local stores, training them on our platform, ensuring smooth setup, and making sure they succeed on Zibly from their very first week.

This role combines
field work, sales, training, and relationship management
— perfect for someone who loves interacting with people and building trust.

Key Responsibilities

  • Onboard retail stores, supermarkets, pharmacies, pet shops, and other local businesses onto the Zibly platform.
  • Conduct in-person visits to explain Zibly's value, pricing, and operational flow.
  • Collect store details, documents, menus/catalogs, pricing lists, and product images.
  • Train merchants on:
  • Using the Zibly merchant app
  • Accepting and fulfilling orders
  • Inventory updates
  • Customer communication
  • Ensure each new store goes live smoothly within a defined timeline.
  • Work closely with operations to resolve setup issues.
  • Track store activation, order flow, and early performance metrics.
  • Build long-term relationships with merchants to increase retention.
  • Maintain territory plans and daily onboarding reports.

What We're Looking For

  • 1–4 years experience in onboarding / field sales / operations (FMCG, Swiggy/Zomato, Dunzo, fintech, SaaS preferred).
  • Excellent communication and people skills.
  • Comfortable with field visits across the city.
  • Strong relationship-building and problem-solving abilities.
  • High ownership, accountability, and hunger to grow with a fast startup.
  • Ability to work with minimal supervision and deliver high-quality onboarding.
  • Basic tech comfort (smartphone apps, dashboards, Google Sheets)

  • Recruiter onboarding

    2 days ago

    Chennai, Tamil Nadu, India ti Steps Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Recruiter Onboarding Specialist (Freshers Welcome) Location: Chennai Type: Internship (3 months) Are you a recent graduate with a flair for communication and a curiosity for tech? Join our dynamic team as a Recruiter Onboarding Specialist and be the bridge between recruiters and our platform In this role, youll: Conduct engaging platform pitches and...

  • Supplier Onboarding Associate Specialist

    1 week ago

    Chennai, Tamil Nadu, India KBR, Inc. Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    TitleSupplier Onboarding Associate SpecialistJob TitleSupplier Onboarding Associate Specialist, Corporate ProcurementDivisionCorporate Procurement mission…To deliver a differentiated Corporate Procurement solution that drives consistency, compliance and value, providing a platform that is a mechanism for innovation driven by systems and processes that...

  • Us Onboarding Specialist

    6 days ago

    Chennai, Tamil Nadu, India Savvysoft Technologies Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Mode - Work from OfficeExperience: 1+ years' experience in US Onboarding & compliance process.No of Days 5days of workingShift Timing 7.00PM to 04.00PM – Dinner will be provided Location - Kochar Tower, V Floor, No. 19, Venkatnarayanan Road, T. Nagar, Chennai Please share your updated resume to proceed further.Roles & ResponsibilitesOnboarding...

  • Treasury Client Onboarding Chennai

    1 week ago

    Chennai, Tamil Nadu, India 2coms Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    SUMMARY Treasury Client Onboarding Specialist=====================================SummaryWe are seeking a highly skilled and detail-oriented Treasury Client Onboarding Specialist to join our team. As a key member of our Treasury Client Service team, you will be responsible for providing exceptional support to clients throughout their lifecycle, from...

  • Specialist - Onboarding and Implementation

    1 week ago

    Chennai, Tamil Nadu, India Zuper Full time ₹ 10,00,000 - ₹ 15,00,000 per year

    Roles and ResponsibilitiesLead and support end-to-end implementation of enterprise and B2B SaaS projects, including APIs and system integrations.Guide customers through onboarding, ensuring a smooth, positive, and value-driven experience.Act as the primary liaison between customers, product management, and engineering—ensuring clear communication,...

  • Customer Onboarding Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India Zuper Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Location: ChennaiShift: 6pm-3amRoles and ResponsibilitiesPrevious experience with B2B SaaS products, APIs, or system integrations is a mustGuide customers through the onboarding process, ensuring a smooth and positive experience.Document business processes, use cases, and customer scenarios; create clear documentation of functional requirements and...

  • TTS Onboarding Specialist

    6 days ago

    Chennai, Tamil Nadu, India Citi Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Discover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewThe Client Onboarding Sr Analyst is a seasoned professional role....

  • Implementation Specialist

    1 week ago

    Chennai, Tamil Nadu, India TEN CAR Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title:Customer Onboarding & Implementation Specialist – RocketlaneLocation:ChennaiExperience: 2 - 5Notice Period:30 days or lessAbout Rocketlane:Rocketlane is a fast-growing SaaS company transforming customer onboarding and professional services automation. Our mission is to empower B2B companies with a smooth, efficient, and consistent way to...

  • Lead - Customer Onboarding

    2 weeks ago

    Chennai, Tamil Nadu, India Freshworks Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become...

  • Lead - Customer Onboarding

    1 week ago

    Chennai, Tamil Nadu, India Freshworks Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company Description Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business...