Implementation Specialist

3 days ago

Chennai, Tamil Nadu, India TEN CAR Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title:
Customer Onboarding & Implementation Specialist – Rocketlane

Location:
Chennai

Experience
: 2 - 5

Notice Period:
30 days or less

About Rocketlane:

Rocketlane is a fast-growing SaaS company transforming customer onboarding and professional services automation. Our mission is to empower B2B companies with a smooth, efficient, and consistent way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction. We are a team of over 100 passionate professionals, backed by $45M in funding from top investors including 8VC, Matrix Partners, Nexus Venture Partners, and super angels like Gokul Rajaram, Girish Mathrubootham, and Clark Valberg.

Role Overview:

We are seeking a Customer Onboarding & Implementation Specialist to manage end-to-end customer onboarding, drive platform adoption, and ensure measurable ROI. You will be a Rocketlane platform expert, working closely with customers and internal teams to deliver a seamless onboarding experience.

Key Responsibilities:

  • Own and manage customer relationships from sale through successful implementation.
  • Set customers up for immediate success as a Rocketlane domain expert.
  • Collaborate with sales, product, and support teams to maintain a "customer first" approach.
  • Track platform usage, analyze customer data, and showcase insights to improve the user experience.
  • Prepare videos, emails, and calls to support customers during onboarding and implementation.
  • Understand customer goals and translate them into actionable implementation plans.
  • Work with customer technical teams to integrate Rocketlane into their tech stack.
  • Train customers on platform basics and provide guidance throughout the implementation and go-live process.
  • Track and achieve key implementation milestones, reducing roadblocks proactively.
  • Educate users on best practices to improve product adoption and demonstrate ROI and time-to-value.

Mandatory Criteria:

  • Minimum 2+ years in a
    customer-facing role at a SaaS/Product company
    (not pure service-based).
  • Domain experience preferably in
    implementations, onboarding, or technical consulting
    .
  • Hands-on exposure to
    REST APIs
    .
  • Experience with
    custom integrations between SaaS platforms and third-party tools
    .
  • Strong organizational, analytical, and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Customer-first mindset and ability to balance user needs with business goals.

Why Join Rocketlane:

  • Work with a fast-growing SaaS company backed by top investors.
  • Be part of a passionate, close-knit team focused on building products customers love.
  • Opportunity to shape customer success strategies and drive adoption.
  • Relocation benefits for outstation candidates.

Apply Now:

Send your resume to

  • Accounting Automation

    1 week ago

    Chennai, Tamil Nadu, India AI Specialist Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    About Us:We are a dynamic and growing outsourced accounting office located in Chennai, India, specializing in back-office accounting, tax, and audit preparation services for US and Canadian accountants. We are committed to leveraging technology to streamline operations, increase accuracy, and deliver more value to our international clients.Job Overview:We...

  • Implementation Specialist

    3 days ago

    Chennai, Tamil Nadu, India Koveltrix Talent Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the Hiring CompanyKoveltrix is hiring for a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation.Their mission, is to empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across...

  • ServiceNow Implementation

    5 days ago

    Chennai, Tamil Nadu, India Kaivale Technologies Full time ₹ 18,00,000 - ₹ 24,00,000 per year

    ServiceNow Implementation - OnsiteLocation : ChennaiExp: 5 to 7 yearsBudget: 10 to 12 LPAWorkflows, Scripts, development, Platform upgrades and maintenance.About the Role:We are looking for a Senior Consultant ServiceNow with 8 years of experience in IT Service Management and expertise in ServiceNow implementation. The ideal candidate will play a crucial...

  • Specialist - Onboarding and Implementation

    3 days ago

    Chennai, Tamil Nadu, India Zuper Full time ₹ 10,00,000 - ₹ 15,00,000 per year

    Roles and ResponsibilitiesLead and support end-to-end implementation of enterprise and B2B SaaS projects, including APIs and system integrations.Guide customers through onboarding, ensuring a smooth, positive, and value-driven experience.Act as the primary liaison between customers, product management, and engineering—ensuring clear communication,...

  • HSE Program Implementation Specialist

    24 hours ago

    Chennai, Tamil Nadu, India Hitachi Careers Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role Overview: As a member of the Hitachi Energy team, you will play a crucial role in advancing a sustainable energy future for all. Your main responsibility will be to collaborate with HUB HSE Managers, local HSE managers, and Operations teams to drive the implementation of HSE improvement projects. Your focus will be on ensuring timely execution and...

  • AI Explainability Specialist

    5 days ago

    Chennai, Tamil Nadu, India VENTURA CLAUDIO Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Role DescriptionThis is a full-time on-site role for an AI Explainability Specialist located in Chennai. The specialist will focus on developing and implementing methods to explain and interpret AI and machine learning models. Key responsibilities include conducting model evaluations, implementing explainable AI frameworks, collaborating with...

  • Retail Zone Specialist

    1 week ago

    Chennai, Tamil Nadu, India Prime Pulse Studio Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Retail Zone Specialist based in Chennai. The Retail Zone Specialist will be responsible for managing and optimizing retail zones, ensuring excellent customer service, maintaining product displays, and overseeing inventory levels. The role requires effectively implementing sales strategies, coordinating...

  • Talent Acquisition Specialist

    5 days ago

    Chennai, Tamil Nadu, India Banking and NBFC job Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details hereRole DescriptionThis is a full-time on-site role for a Talent Acquisition Specialist, located in Chennai. The Talent Acquisition Specialist will be responsible for managing the full-life cycle recruiting process, including sourcing, screening, interviewing, and hiring candidates. They will also develop and...

  • Digital Marketing Specialist

    5 days ago

    Chennai, Tamil Nadu, India INFINITEBOX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time hybrid role for a Digital Marketing Specialist located in Chennai, with some work-from-home flexibility. The Digital Marketing Specialist will be responsible for managing and executing social media marketing campaigns, developing and implementing digital marketing strategies, analyzing web traffic and online marketing...

  • Sales And Marketing Specialist

    16 hours ago

    Chennai, Tamil Nadu, India Dare Seats Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Sales and Marketing Specialist at Dare Seats located in Chennai. The Sales and Marketing Specialist will be responsible for developing and implementing marketing strategies, conducting market research, identifying sales opportunities, and generating...