ServiceNow Implementation

4 days ago

Chennai, Tamil Nadu, India Kaivale Technologies Full time ₹ 18,00,000 - ₹ 24,00,000 per year

ServiceNow Implementation - Onsite

Location : Chennai

Exp: 5 to 7 years

Budget: 10 to 12 LPA

Workflows, Scripts, development, Platform upgrades and maintenance.

About the Role:

We are looking for a Senior Consultant ServiceNow with 8 years of experience in IT Service Management and expertise in ServiceNow implementation. The ideal candidate will play a crucial role in delivering high-quality ServiceNow solutions, working closely with stakeholders to enhance business processes.

Roles and Responsibilities:


• Oversee the end-to-end implementation of ServiceNow, ensuring alignment with business requirements and industry standards.


• Collaborate with stakeholders to gather and analyze requirements, translating them into technical specifications.


• Provide technical guidance and support during the implementation phase and post-deployment.


• Experience in integration of ServiceNow with alternate tools/platforms and the ability to lead design sessions to architect the integration.


• Troubleshoot and resolve issues related to ServiceNow functionality and performance.


• Identify and resolve issues related to ServiceNow implementations and configurations.


• Conduct training sessions and workshops for end-users to enhance their understanding of the platform.


• Stay current with ServiceNow releases and updates, ensuring the team is well-informed and skilled in new features.


• Develop training materials and conduct workshops for end-users and team members.


• Participate in project planning and status meetings, providing regular updates to stakeholders.


• Knowledge of ITIL framework.

Relevant Experience:


• 5 to 8 years of experience in IT Service Management, with a strong focus on ServiceNow implementation.


• Strong problem-solving skills with a focus on delivering results.


• In-depth knowledge of ServiceNow modules and functionalities.


• Experience with developing and optimizing ServiceNow dashboards, alerts, and reports.

Qualifications:


• Bachelor's degree in Computer Science, Information Technology, or a related field.


• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.


• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are highly desirable.

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