ServiceNow Engineer

21 hours ago

Chennai, Tamil Nadu, India Awign Expert Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Title: ServiceNow Developer

Experience: 6+ years

Shift timings : 2PM -11PM

Location : Chennai

Job Description:

We are seeking an experienced
ServiceNow Engineer
with strong expertise in
IT Operations Management (ITOM)
modules. The ideal candidate will be responsible for implementing, configuring, and optimizing ServiceNow ITOM solutions to ensure effective monitoring, automation, and management of IT infrastructure and services.

Key Responsibilities:

  • Design, configure, and implement
    ServiceNow ITOM
    solutions, including
    Discovery
    ,
    Service Mapping
    ,
    Event Management
    , and
    CMDB
    .
  • Integrate ServiceNow ITOM with third-party monitoring tools and systems.
  • Maintain and enhance
    CMDB accuracy
    and ensure proper configuration item relationships.
  • Automate and streamline IT operations processes using
    ServiceNow workflows
    and
    scripts
    .
  • Collaborate with infrastructure, operations, and development teams to identify and implement monitoring requirements.
  • Troubleshoot and resolve ITOM-related issues and performance bottlenecks.
  • Ensure best practices and governance standards are followed across ServiceNow implementations.
  • Provide technical documentation, training, and support for ongoing operations.

Required Skills & Experience:

  • Strong hands-on experience in
    ServiceNow ITOM modules
    — Discovery, Service Mapping, Event Management, CMDB.
  • Good understanding of
    ServiceNow architecture
    ,
    data model
    , and
    integration capabilities
    .
  • Proficiency in
    JavaScript
    ,
    Glide scripting
    , and
    ServiceNow APIs
    .
  • Experience integrating ServiceNow with tools such as
    SolarWinds
    ,
    Splunk
    ,
    AppDynamics
    , or
    Dynatrace
    .
  • Working knowledge of
    ITIL
    and IT Service Management (ITSM) principles.
  • Excellent troubleshooting, problem-solving, and communication skills.

Good-to-Have Skills:

  • Knowledge of
    ServiceNow ITSM
    ,
    ITAM
    , or
    SecOps
    modules.
  • Experience with
    ServiceNow Discovery Patterns
    and
    Orchestration
    .
  • Familiarity with
    cloud environments (AWS, Azure, GCP)
    .
  • ServiceNow certification such as
    CSA
    ,
    CIS–ITOM
    , or
    CAD
    preferred.

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