ServiceNow Developer
1 day ago
ServiceNow Developer -
HRSD | CSM | ITSM |Custom Apps
Client: Ascendis (Canada) -
Responsibilities
Key Responsibilities
- Perform configuration, development, and testing across the ITSM, HRSD, and CSM modules of the ServiceNow platform.
- Design and implement custom applications using scoped apps, Scripted APIs, UI Builder, and the Now Experience Framework.
- Configure workflows, forms, lists, UI policies, business rules, client/server scripts, and notifications.
- Develop integrations using REST/SOAP APIs, IntegrationHub, and third-party systems.
- Collaborate with product owners, UX designers, business analysts, and QA engineers to gather requirements and translate them into technical solutions.
- Write and maintain technical documentation, conduct code reviews, and follow development standards.
- Participate in unit testing, peer reviews, and user acceptance testing to ensure quality and performance.
- Continuously monitor and improve platform health, performance, and usability.
Minimum Requirements/ Qualifications
- Exposure to AI and ML capabilities on ServiceNow (e.g., Predictive Intelligence, Virtual Agent, AI Search).
- Experience with UI Builder, Polaris (Next Experience), and the Now Experience Component Framework (NECF).
- Knowledge of DevOps practices, Git-based version control, and CI/CD pipelines.
- Background or interest in UX, service design, or employee experience.
Preferred:
- 3+ years of hands-on ServiceNow development experience.
- Deep experience in configuration, development, and testing within ITSM, HRSD, and CSM modules.
- Solid knowledge of JavaScript, Glide APIs, ServiceNow Studio, and Service Portal development.
- Strong understanding of the ServiceNow data model, ACLs, and platform security best practices.
- Proven experience with custom application development on the Now Platform.
- Proficiency with Flow Designer, IntegrationHub, App Engine, and ServiceNow Automated Test Framework (ATF).
- Familiarity with Agile/Scrum methodologies and collaboration tools (Jira, Azure DevOps, etc.).
- ServiceNow certifications (CSA, CAD, ITSM, HRSD, or CSM) strongly preferred.
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