Implementation Specialist

2 days ago

Chennai, Tamil Nadu, India Koveltrix Talent Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About the Hiring Company

Koveltrix is hiring for a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation.

Their mission, is to empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries.

They're a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Their journey has been fueled by $45M in funding from top investors.

What will you do?

  • Own and manage customer relationships from the point of sale through successful implementation
  • Be a platform domain expert and set up customers for immediate success
  • Work with sales, product, and support teams to ensure that each piece of the journey promotes a "customer first" environment at all times
  • Be result-oriented and data-driven to actively track usage of the platform and drive ROI for customers. Analyze and showcase customer data to improve the user experience.
  • Prepare videos, emails and phone calls to ensure that customers are supported during the onboarding and implementation process
  • Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process.
  • Work closely with customers and their tech teams to fully integrate Rocketlane into their tech stack.
  • Train customers in software platform basics and provide progressive guidance throughout the implementation and go-live process.
  • Track and hit key implementation milestones and reduce roadblocks throughout the process
  • Improving product or service adoption by educating users about the product best practices
  • Ensure faster, smoother customer adoption and use of the Rocketlane platform and effectively showcase the ROI and time-to-value to the customers
  • Flexible to work in the US timings.

You should apply if

  • You have
    2+ years of experience in a customer-facing role
    at a
    SaaS company
    , preferably in implementations, onboarding, or technical consulting.
  • You have
    hands-on experience or exposure to REST APIs
    and have worked on
    custom integrations
    between SaaS platforms and third-party tools.
  • You bring
    strong organizational and analytical skills
    , with a sharp eye for detail.
  • You are a
    critical thinker
    with a proven ability to solve complex problems, and you're comfortable learning new technologies quickly.
  • You have a
    customer-first mindset
    and are passionate about building long-term customer loyalty.
  • You possess
    excellent written and verbal communication skills
    and can clearly explain technical concepts to both technical and non-technical audiences.
  • You listen actively,
    empathize with customers
    , and are motivated to deliver outcomes that matter.
  • You've demonstrated
    strong product and consumer thinking
    throughout your career, balancing user needs with business goals.
  • Experience with
    CRM, ERP, project management, or fintech platforms
    is a strong plus

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