Onboarding Specialist

Job Description About PaySprint PaySprint is a B2B Banking FinTech company transforming financial services through cutting edge solutions in banking, payments, and verification. With 15+ industry accolades, including Best Fintech Startup and Open API of the Year, we are a rapidly growing startup making a meaningful impact in the fintech space. Our flagship productsSprintOPN, SprintNXT, SprintVerify, and SprintEXcrowempower businesses to streamline payments, simplify verification, and secure high-value transactions. At the core is our Unified Open API Platform, designed to reduce operational complexity and provide a seamless experience for developers and partners. With over 200 APIs and 1,000+ active partners, we're bridging the gap between businesses, banks, and customersespecially in underserved regions. From flexible banking partnerships to round-the- clock support and smooth digital onboarding, PaySprint ensures a reliable and frictionless experience for all stakeholders. For more information about our products, values, and team, please visit our website: paysprint.in Job Details Position: Onboarding Specialist/ Manager Location: New Delhi Type: Full-time Work Mode: Work from office Experience Level: 1-3 years Role Overview We are seeking a proactive and customer-focused Onboarding Specialist to manage the end-to-end client onboarding journey from kickoff to go-live. The ideal candidate will ensure a seamless, efficient, and value-driven onboarding experience for customers. This role requires strong project management, customer engagement, and cross-functional collaboration skills to drive customer satisfaction, promote early adoption of services, and contribute to overall NPS and business growth. Roles and Responsibilities Conduct onboarding kickoff calls with customers to initiate the implementation process. Gather, analyze, and document client requirements, ensuring alignment with business and technical objectives. Review, validate, and ensure timely submission and proper storage of all compliance and onboarding documents. Create and manage detailed onboarding project plans, milestones, and timelines to ensure smooth execution. Coordinate between internal teams (integration, technical, operations) and client teams to streamline delivery. Monitor onboarding progress, proactively identify roadblocks, and drive timely resolution. Provide regular project status updates and progress reports to stakeholders. Conduct comprehensive product training sessions for customer teams to ensure effective adoption. Share best practices and act as the first point of contact for onboarding-related product queries. Oversee service activation and successful go-live of customer accounts. Facilitate seamless handover from onboarding to customer success or account management teams. Track and improve the customer onboarding experience to drive satisfaction and loyalty. Own and monitor the NPS (Net Promoter Score) for onboarding journeys, implementing improvements where needed. Identify and execute process enhancement initiatives for a better customer onboarding experience. Key Skills & Competencies Strong communication and presentation skills (verbal and written). Excellent project management and coordination abilities. Customer-first mindset with a proactive, problem-solving approach. Ability to manage multiple clients and projects simultaneously. Knowledge of compliance documentation processes. Familiarity with technology products, APIs, or integration projects (preferred). Proficiency in tools like MS Office, CRM platforms, and project tracking tools (preferably Zoho). Qualifications and Experience Bachelor's degree in Business, Technology, or related field. 13 years of experience in Customer Onboarding, Project Management, or Customer Success (Fintech/SaaS background preferred). Experience working with cross-functional teams (Tech, Compliance, Sales, CS). Exposure to training delivery and customer enablement activities. Why Work With PaySprint High-Impact Growth Join a fast-scaling startup where your work directly drives innovation and helps shape the future of financial services. Learn & Level Up Master new skills through cross-functional projects, surrounded by a team that thrives on curiosity, feedback, and continuous improvement. Build With Purpose Help simplify financial services, advance financial access, and collaborate with a growing network of partners shaping India's fintech landscape. Recognition That Matters Your contributions won't go unnoticed. We celebrate ownership, problem-solving, and the grit it takes to break new ground