Customer Experience Specialist

2 weeks ago

Bengaluru, Karnataka, India Atypical Advantage Full time ₹ 5,40,000 per year

THE JOB ROLE IS ONLY FOR PEOPLE WITH DISABILITIES FOR AN INDIAN DIGITAL PAYMENTS AND FINANCIAL SERVICES COMPANY.

Function Summary:

The Customer Experience Operations team is focused on addressing problems that our customers encounter while using our services. As part of the team, you will look to understand customer issues better and improve customer experience by working with other internal teams to improve solutions that we can offer. Customer Experience Operations offers an ever changing landscape of varied challenges as every customer conversation is different. This offers us an opportunity to develop and challenge ourselves as we move ahead in our careers

Role Responsibilities:

● Act with integrity & think customer-first in every interaction

● Handle the account and transaction related queries

● Ability to flex between phone & data channels

● Follow specified process guidelines to bring about resolution

● Build customer trust through their interaction

● Ability to meet hourly & daily productivity goals

● Leverage internal processes and resources to drive resolution

● Escalate appropriately taking support from relevant teams to resolve customer issues

● Recommend process improvements

● Engage & Educate customers so they're able to leverage the organization to the fullest

Experience, Skills, Qualifications:

● Have excellent written and verbal communications

● Have good learnability

● Be an active listener and deal well with objection

● Have strong customer orientation and ability to adapt/respond to different scenarios

● Be a team player, flexible and open to feedback

● Ability to multitask, prioritize, and manage time effectively

● Should be able to speak in English and Hindi

● Graduation is Mandatory

● Multilingual skills (spoken + written) in South Indian languages are preferred

Salary -
Upto 5.4 LPA

Work Mode -
Work from Office

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