Customer Experience Specialist

2 days ago

Bengaluru, Karnataka, India Red Orange Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Summary of Job

We are seeking a motivated and empathetic Customer Experience Associate to be the first point of contact for our customers. This role is critical in ensuring that every customer interaction reflects our values of excellence, responsiveness, and care. You will handle inquiries, resolve issues, and provide guidance to deliver a seamless and positive customer journey. He/she needs to collaborate with internal teams to resolve customer issues and identify areas for improvement, also monitor customer feedback and implement strategies to enhance overall customer experience.

MAIN DUTIES AND RESPONSIBILITIES:

(Key Results areas)

·      Monitor the orders from Sales Order stage till invoicing.

·      Liaise with Sourcing team and Operations for on-time purchase and dispatch.

·      Handle the customer queries and follow ups.

·      Timely shipping alerts and POD alerts to clients

·      Make sure the delivery deadlines are met.

·      Handle all post-delivery issues and resolve the issues.

·      Maintain the delivery against order records.

JOB CONTEXT :

The operating job environment will have the following characteristics:

·    Act as the first line of support for customers via email, phone, chat, and other communication channels.

·    Understand customer needs and provide prompt, accurate, and personalized solutions.

·    Document and track customer interactions, feedback, and issues in the CRM system.

·    Escalate complex issues to the appropriate teams while ensuring timely follow-up.

·    Collaborate with sales, operations, and product teams to improve the overall customer experience.

·    Identify recurring issues and suggest process improvements.

·    Maintain high levels of professionalism, empathy, and patience in all interactions.

Requirements

·      Bachelor's degree in Business, Communications, or a related field.

·      1–3 years of experience in customer service, client relations, or a similar role.

·      Strong communication (written and verbal) and interpersonal skills.

·      Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

·      Tech-savvy with experience using CRM or ticketing systems.

·      Problem-solving mindset with a customer-first attitude.

  • Transaction Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Chase- Candidate Experience page Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Introductory Market LanguageThis role is essential in enhancing the customer experience by managing ATM exceptions and making informed decisions on customer claims, including deposit, withdrawal, and payment claims. The position requires strong analytical and decision-making skills to effectively resolve customer requests and help the bank mitigate potential...

  • Customer Experience Operations Specialist

    1 week ago

    Bengaluru, Karnataka, India Zeta Global Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Customer Experience Operations SpecialistJob Location: BangaloreJob Summary:We are looking for a detail-oriented and data-savvy individual to support audience creation, quality assurance (QA), and syndication efforts across multiple accounts. This role is essential in leveraging first-party customer data—particularly transaction and purchase data—to...

  • Customer Specialist

    1 week ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 4,50,000 - ₹ 9,00,000 per year

    Salary - 4.5 lpaExp - 2 yearsRole DescriptionThis is a full-time, on-site role for a Customer Specialist located in Bengaluru. The Customer Specialist will be responsible for handling customer inquiries, providing excellent customer support, ensuring customer satisfaction, and addressing any issues or concerns. The role will also involve analyzing customer...

  • Transaction Specialist

    2 days ago

    Bengaluru, Karnataka, India JPMC Candidate Experience page Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a dynamic environment where every day brings new challenges and opportunities.As a Transactions Specialist II within JPMorganChase, you will play a crucial role in processing and servicing transactions, ensuring smooth operations for all customer...

  • Corporate Events Manager

    2 weeks ago

    Bengaluru, Karnataka, India Frutta - Corporate Refreshment & Experience Specialist Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Fruttais South India's most preferred one-stop corporate refreshment & experience partner. We aim to do the same by providing an exciting assortment of refreshments and events by seamlessly integrating technology to provide unparalleled hospitality. With an extensive network of top-tier vendors spanning from culinary delights to event management, we deliver...

  • customer service specialist

    1 week ago

    Bengaluru, Karnataka, India 1path2peace Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Service Specialist located in Pune. The Customer Service Specialist will be responsible for handling customer inquiries and concerns, ensuring customer satisfaction, and maintaining a high-quality customer experience. Daily tasks will include...

  • Customer Experience Specialist

    7 days ago

    Bengaluru, Karnataka, India Atypical Advantage Full time ₹ 5,40,000 per year

    THE JOB ROLE IS ONLY FOR PEOPLE WITH DISABILITIES FOR AN INDIAN DIGITAL PAYMENTS AND FINANCIAL SERVICES COMPANY.Function Summary:The Customer Experience Operations team is focused on addressing problems that our customers encounter while using our services. As part of the team, you will look to understand customer issues better and improve customer...

  • Customer Experience Specialist

    7 days ago

    Bengaluru, Karnataka, India Firstclub Retail Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    About the RoleJoin our growing Customer Experience (CX) team and be the friendly voice our customers trust. This role is primarily voice-based and chat/email support, where you'll solve problems, guide users, and make every interaction a positive one.What Youll DoHandle customer queries via phone, chat, and occasionally email.Troubleshoot issues and provide...

  • Customer Experience Specialist

    5 days ago

    Bengaluru, Karnataka, India Madanapalle Retail Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Join Sunday and Help Transform Sleep in IndiaAre you energetic, a great communicator, and passionate about customer service? Sunday is a profitable, fast-growing e-commerce brand in the sleep space, and were looking for people like you to deliver exceptional experiences to our customers. Freshers with strong communication skills are welcome Application: For...

  • Customer Support Specialist

    6 days ago

    Bengaluru, Karnataka, India BOFFIN BUTLER Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionBOFFIN BUTLER is a marketplace designed to cater to all your laboratory needs with just a click of a button. Our mission is to build a platform that enables hassle-free procurement of research and laboratory supplies. We offer a wide variety of products and vendors to choose from, and our integrated approval cycle feature makes the entire...