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customer service specialist
2 weeks ago
Company Description
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Role Description
This is a full-time on-site role for a Customer Service Specialist located in Pune. The Customer Service Specialist will be responsible for handling customer inquiries and concerns, ensuring customer satisfaction, and maintaining a high-quality customer experience. Daily tasks will include answering phone calls, replying to emails, and resolving customer issues in a timely and professional manner. The specialist will also be tasked with maintaining accurate records of customer interactions and providing feedback to improve customer service processes.
Qualifications
- Customer Support and Customer Service skills
- Experience with maintaining Customer Satisfaction and Customer Experience
- Proficiency in Phone Etiquette
- Excellent communication and problem-solving skills
- Ability to work effectively in a team environment
- Previous experience in a customer service role is a plus
- Bachelor's degree in any field preferred
