Customer Service Specialist
5 days ago
We are seeking a skilled professional to handle customer inquiries and resolve issues efficiently. This role requires excellent communication skills, problem-solving abilities, and a strong focus on delivering high-quality customer service.
Key Responsibilities:- Respond to customer queries via phone calls, emails, or chats in a timely and efficient manner.
- Provide exceptional customer service by understanding customer needs and concerns, and offering solutions accordingly.
- Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction.
- Collaborate with internal stakeholders to resolve complex issues that require technical expertise.
- 0-5 years of experience in BPO/Call Centre environment.
- Excellent verbal and written communication skills in English language.
- Ability to work rotational shifts including night shifts.
- Strong analytical and problem-solving skills with ability to handle multiple tasks simultaneously.
- Basic computer knowledge with proficiency in Microsoft Office applications.
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