Customer Service Specialist

4 days ago


Bengaluru, Karnataka, India beBeeProblem Full time ₹ 35,000 - ₹ 45,000
Customer Service Specialist

We are seeking a skilled professional to handle customer inquiries and resolve issues efficiently. This role requires excellent communication skills, problem-solving abilities, and a strong focus on delivering high-quality customer service.

Key Responsibilities:
  • Respond to customer queries via phone calls, emails, or chats in a timely and efficient manner.
  • Provide exceptional customer service by understanding customer needs and concerns, and offering solutions accordingly.
  • Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction.
  • Collaborate with internal stakeholders to resolve complex issues that require technical expertise.
Requirements:
  • 0-5 years of experience in BPO/Call Centre environment.
  • Excellent verbal and written communication skills in English language.
  • Ability to work rotational shifts including night shifts.
  • Strong analytical and problem-solving skills with ability to handle multiple tasks simultaneously.
  • Basic computer knowledge with proficiency in Microsoft Office applications.


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