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Customer Service Specialist
2 weeks ago
Location
: Bengaluru
Experience
: 6 months - 2 years experience Required
Languages
Required
: Hindi (Fluent) and English (Fluent) both Mandatorily required
Role Description
This is a full-time on-site role for a Customer Service Specialist, located in Bengaluru. The Customer Service Specialist will be responsible for handling customer queries, ensuring customer satisfaction through exceptional service, managing phone communications, and enhancing the overall customer experience. Day-to-day tasks include managing customer support channels, resolving customer issues promptly, and maintaining high levels of customer satisfaction.
Qualifications
- Customer Service and Customer Satisfaction skills
- Strong Customer Support and Customer Experience skills
- Excellent Phone Etiquette and communication skills
- Ability to work in a fast-paced environment
- Problem-solving skills and the ability to resolve issues efficiently
- Previous experience in a customer service role is a plus
- Bachelor's degree in a relevant field is preferred
