Customer Service Specialist

3 weeks ago

Bengaluru, Karnataka, India Anker Innovations LTD Full time
ABOUT US

Anker Innovations is a multinational consumer electronics company. Our various consumer brands, including Anker, Nebula, eufy, and Soundcore, develop innovative products that are sold worldwide. Today we have over 5000 employees in Asia, Europe, the Middle East and the United States, and we are always looking for top talent to join our team.

ABOUT THIS ROLE

We are seeking a dynamic and experienced Customer Service Specialist in Bangalore, India. The ideal candidate will have to create long-term, trusting relationships with our customers.

JOB RESPONSIBILITIES

- Online Platform Star Rating Management: responsible for the star rating of Amazon and other platforms, responsible for the follow-up and maintenance of user reviews of products and stores on the Amazon platform, improving user reviews and experience, and enhancing brand recognition;
- Critical Customer Complaint Management: responsible for major user complaint cases in the region, timely follow-up and resolution to avoid exposure, and maintain brand image.
- VOC Management: cooperate with service representatives to complete the output of VOC reports related to each node of the product, promote the introduction of product serviceability and improve user experience.
- RMA Management: timely analyze and summarize RMA cost-related data and issues, and collaborate with related teams to improve the RMA costs.

QUALIFICATIONS & EXPERIENCE

- 2 years or more of customer service related work experience.
- Good communication skills and teamwork spirit, able to communicate and coordinate effectively with different departments.
- Experience in handling complex electronic product services and Amazon platform customer service experience is preferred.

WORK ENVIRONMENT

- Office based role in Bangalore, Karnataka, India
- Occasional travel for industry events or company meetings may be required

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