Customer Service Specialist

1 day ago


Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000
Customer Service Specialist Opportunity

At our organization, we are seeking a highly motivated and customer-focused professional to fill the role of Customer Service Specialist. This full-time position involves handling customer inquiries, providing prompt and accurate responses, and resolving issues efficiently.

The ideal candidate will possess excellent verbal and written communication skills, strong interpersonal skills, and the ability to build rapport with customers. To excel in this role, you will need to collaborate effectively with colleagues and stakeholders to deliver seamless support throughout the sales process.

Key Responsibilities:

  • Respond to customer inquiries and provide solutions in a timely and efficient manner
  • Maintain a high level of customer satisfaction by demonstrating empathy, professionalism, and a customer-centric approach
  • Collaborate with internal teams to ensure consistent and quality service delivery
  • Utilize CRM software to track customer interactions, document inquiries, and generate reports
  • Analyze customer data to identify patterns, trends, and opportunities for improvement

Requirements:

  • Bachelor's degree in a relevant field or equivalent experience
  • Proven experience in a customer service or CRM role
  • Excellent verbal and written communication skills in English
  • Strong interpersonal skills with the ability to build rapport and maintain positive customer relationships

As a valued member of our team, you will have access to ongoing training and development opportunities, enabling you to continually improve your skills and knowledge. We offer a dynamic work environment that fosters collaboration, innovation, and growth.



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