Urgent Customer Service Specialist

3 weeks ago


Bengaluru, Karnataka, India STPS Innovative Solutions Pvt Ltd Full time
This is a full-time remote role for a Customer Service Specialist. The Customer Service Specialist will be responsible for providing customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering exceptional customer service and experience on a daily basis.

The ideal candidate is expected to have strong communication skill to handle cold calling and to source local contractors- USA

Key Responsibilities:

• Sourcing and Identification

• Onboarding

• Relationship Management

• Collaboration

• Compliance

• Reporting

Qualifications:

• Education: Bachelor's degree

• Experience: Fresher or 2+ years of experience in USA Customer Support

Skills:

• Strong negotiation and communication skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Excellent interpersonal skills and the ability to build relationships with external Clients and internal stakeholders.

Benefits:

• Competitive salary for freshers

• Complete WFH/Remote work

• Opportunities for professional development and growth.

Other Requirements:

• Fast Internet Connection (min 100 MBPS speed recommended)

• Working Hours- Total 9 HRS including 1 HR break

• Shift Timings – 6 PM IST to 5:30 AM IST

• Probation Period – 3 months

• Company Laptop – Post Probation period ONLY

• Leaves – Post Probation period ONLY (Loss of Pay is availed)

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