First source Hiring For technical customer support

3 days ago


Bengaluru, Karnataka, India Firstsource Full time ₹ 2,50,000 - ₹ 7,50,000 per year

About the Role

We are looking for tech-savvy, customer-focused individuals to join our International Technical Customer Support team. The candidate will assist global customers with basic technical troubleshooting, resolve service-related issues, and ensure a seamless support experience. Strong comprehension and excellent communication skills are mandatory for this role.

Key Responsibilities

  • Handle international customer queries via calls, chat, or email (process-dependent).
  • Provide basic troubleshooting for product or service-related issues (network, software, hardware, application, configuration, etc.).
  • Understand, comprehend, and diagnose customer concerns accurately.
  • Guide customers through step-by-step technical solutions.
  • Escalate complex issues to senior/technical teams as needed.
  • Maintain detailed and accurate documentation of each customer interaction.
  • Meet performance metrics including quality, first-call resolution (FCR), and customer satisfaction.
  • Follow process guidelines, security protocols, and compliance standards.

Required Skills & Qualifications

  • Excellent communication skills in English (verbal and written).
  • Strong comprehension ability to understand technical issues and customer explanations.
  • Basic understanding of computers, networking concepts, or technical products.
  • Previous experience in technical support or customer service preferred (freshers with good technical aptitude can apply).
  • Strong problem-solving skills with a logical and analytical mindset.
  • Ability to work in rotational shifts, including night shifts as per business requirements.
  • Customer-centric approach with a calm and professional attitude.

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