Technical Support Representative

6 hours ago

Bengaluru, Karnataka, India JazzHR Support Hiring Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

Employ is looking for a Technical Support Specialist to join our team in our Bangalore office. This person will provide technical guidance and support to our business and customers.    

The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.  

Responsibilities: 

Act as product expert –  Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations.Provide customer support – Collaborate with other technical team members to provide exceptional customer service to the client. Work with programmers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome. 

Requirements:

Bachelor's degree in Computer Science (or the equivalent) is requiredFour years of related technical support experienceTechnically savvy with strong project management skillsExperience troubleshooting issues and achieving solutionsThe ability to explain to a non-technical person in a way they will understand

About Employ:

Employ is a Software organization dedicated to common mission.  Our employees enjoy a work culture that promotes trasparency. 

Employ benefits include list all non-compensation benefits like health care, paid time off, retirement savings and professional development.   

Employees can also take advantage of list any "above and beyond" offerings like casual dress code, free parking, corporate discounts and gym memberships.

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