First source is hiring
1 week ago
Looking for candidates who are from Bangalore with excellent communication skills.
Key Responsibilities
- Handle inbound and outbound customer calls for the UK region.
- Provide accurate information, resolve customer queries, and ensure customer satisfaction.
- Identify issues, troubleshoot basic problems, and provide effective solutions.
- Maintain call quality and adhere to process guidelines.
- Record interactions and update customer information in the system.
- Meet daily/weekly performance targets for quality and productivity.
Required Skills & Qualifications
- Excellent verbal communication skills in English (mandatory).
- Prior experience in international voice process preferred, but freshers with strong communication skills are welcome.
- Strong customer service, problem-solving, and active listening skills.
- Basic computer knowledge and good typing speed.
- Ability to work in a fast-paced environment.
Work Requirements
- Rotational Shifts according to UK business hours.
- Rotational Week Off.
- Comfortable working night shifts based on UK time zone.
- Must be located in Bangalore.
Educational Qualification
- 12th Pass / Diploma / Graduate (any stream).
Salary & Benefits
- Attractive salary package with shift allowances (if applicable).
- Monthly performance incentives.
- Health insurance and other company benefits as per policy.
- Career growth opportunities within the organization.
WRITE HR MANSI ON THE CV BEFORE SUBMITTING
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