Customer Service Representative
2 weeks ago
Responsibilities:
- To answer and make calls within the set standard.
- To provide accurate information to callers.
- To provide exceptional customer service.
- To acquire all necessary process information.
- To stay updated with protocols as per process.
- To document all call information according to standard operating procedures.
- To maintain and improve quality results by adhering to standards and guidelines.
- To learn additional responsibilities to grow within the organization.
- To follow up customer calls where necessary.
- To learn multiple processes.
- To report unresolved call issues to the supervisor.
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills, 30wpm.
- Team player with strong listening and interpersonal skills
- Superior listening, verbal, and written communication skills.
- Quality-oriented individual with the ability to rapidly learn.
Job Types: Full-time, Permanent
Pay: ₹30, ₹40,000.00 per month
Application Question(s):
- Are you Immediate Joiner?
- What's your salary expectation?
- Are you available for Face to Face interview in Bangalore office?
- Are you okay for night shift (work from office) for US customer service?
Experience:
- International voice process: 1 year (Preferred)
- Customer service: 1 year (Preferred)
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