Customer Service Agent

5 days ago


Mumbai, Maharashtra, India Teleperformance,c Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

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Role Description

This is a full-time on-site role for a Customer Service Agent located in Mumbai. The Customer Service Agent will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service. Daily tasks include assisting customers via phone, email, and chat, ensuring high levels of customer satisfaction, and maintaining accurate records of customer interactions.

Qualifications

  • Experience in Customer Service, Customer Support, and Customer Experience
  • Skills in handling Customer Service Representatives
  • Strong ability to achieve Customer Satisfaction
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Problem-solving skills and attention to detail
  • Proficiency in using customer service software and tools
  • Bachelor's degree in any field is a plus


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