
Customer Service Agent
3 days ago
Answer Incoming Customer Calls
- Handle a high volume of incoming calls professionally and efficiently.
- Greet customers courteously and listen actively to understand their concerns or queries.
- Resolve Customer Inquiries and Issues
- Address questions related to products, services, billing, account information, or order status.
- Troubleshoot and resolve customer issues during the first call whenever possible (First Call Resolution).
Provide Accurate and Timely Information
- Offer correct information based on company policies, procedures, and product knowledge.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Maintain Detailed Call Records
- Document customer interactions, inquiries, feedback, and complaints accurately in the CRM or call management system.
Follow Communication Protocols and Guidelines
- Use predefined scripts or guidelines as needed while maintaining a natural and helpful tone.
- Adhere to company policies, confidentiality standards, and call center protocols.
Promote Customer Satisfaction
- Ensure a positive customer experience by showing empathy, patience, and professionalism.
- Take ownership of customer issues until they are fully resolved.
Provide Feedback for Service Improvement
- Identify trends in customer calls and report common issues to supervisors or the quality team.
- Suggest improvements in processes or FAQs to reduce repeat calls.
Meet Performance Metrics
- Achieve targets such as Average Handling Time (AHT), Customer Satisfaction Score (CSAT), Call Quality, and Adherence to Schedule.
Stay Updated on Products and Services
- Regularly attend training sessions and updates to stay informed about product changes, promotions, or policy updates.
Support Team Collaboration
- Work closely with other team members and departments to ensure seamless service delivery.
-
Customer Support Agent
6 days ago
Mumbai, Maharashtra, India Evercaring Pharmacy Full time ₹ 2,00,000 - ₹ 4,02,655 per yearWe are looking for a Customer Support Agent to join our team and help deliver an excellent experience for our customers. The ideal candidate will be friendly, patient, and committed to solving customer issues efficiently.ResponsibilitiesRespond to customer inquiries via phone, email, chat, or social media.Provide accurate information about products,...
-
Customer Support Agent
3 days ago
Mumbai, Maharashtra, India Wings Global Services Full time ₹ 4,80,000 per yearJob Title: Customer Support Agent - International BPO (USA/UK Clients) | Mumbai (Malad) | Up to 40,000/month Call/WhatsApp for quick responseJob Role & Responsibilities: Handle inbound/outbound calls, emails, and chats for USA/UK customers Provide exceptional customer service & resolve queries efficiently Ensure high customer satisfaction with a...
-
Customer Service Executive
6 days ago
Mumbai, Maharashtra, India Talent Corner Hr Services Full time ₹ 15,00,000 - ₹ 28,00,000 per year• Coordinate with shippers, CHAs, agents & customers • Manage corporate accounts, CS & pricing • Prepare management reports • Handle workload efficiently • Clearance knowledge (added advantage) • 2+ yrs freight forwarding CS experience Required Candidate profile2–5 yrs in logistics customer serviceKnowledge of air/sea freight, customs,...
-
Insurance Agent
1 day ago
Mumbai, Maharashtra, India Care Insurance Full time ₹ 4,00,000 - ₹ 12,00,000 per yearCompany DescriptionCare Health Insurance is a specialized health insurer offering a diverse range of products including Health Insurance, Top-up Coverage, Personal Accident, Maternity, International Travel Insurance, and Critical Illness coverage. The company also provides Group Health Insurance and Group Personal Accident Insurance for Corporates, as well...
-
Customer Service Executive
3 days ago
Navi Mumbai, Maharashtra, India Parag Milk Foods Full time ₹ 5,00,000 - ₹ 8,00,000 per yearJob Title: Customer Service Executive (Inbound Calls)/ Chat ProcessDepartment: Customer ServiceReporting To: Team LeadResponsibilities:Answering inbound calls: Addressing customer inquiries, providing information, and resolving problems.Assisting with customer queries: Answering questions, providing directions, and resolving potential issues.Handling...
-
Local Agent
4 weeks ago
Mumbai, Maharashtra, India OmiChem Full timeJob DescriptionCompany DescriptionOMICHEM is a leading professional chemical supplier specializing in the R&D, production, and global distribution of high-purity chemical reagents. The company has extensive expertise in fluorescent markers and biomedical research. We offer customized technical support to pharmaceutical R&D institutions and biomedical...
-
Customer Service Manager
3 days ago
Mumbai, Maharashtra, India Krishna Enterprise's Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.ResponsibilitiesImprove customer...
-
Customer Support Agent
6 days ago
Navi Mumbai, Maharashtra, India SquadStack Full time ₹ 15,000 - ₹ 25,000 per yearPosition: Customer Support Agent (Inbound Voice process: Banking E-commerce)Location:Vashi (Navi Mumbai)Nearby Candidates PreferredJob Details:Working days: 6 working daysShift: Mostly day shift but must be comfortable with night shift alsoSalary: Freshers: 15k (Based on your Interview), Experience: Up to 25K (Based on your Interview)Experience: Freshers |...
-
Funding Agent
1 day ago
Mumbai, Maharashtra, India MyPulse Full time ₹ 3,50,000 - ₹ 4,20,000 per yearJob descriptionWe are seeking a friendly, professional, and highly motivated Outbound Sales Agent (UK PROCESS) to join our team. In this role, you will be responsible for cold calling clients, lead generation, getting financial business documents, selling business loans & ensuring customer satisfaction. You will act as a bridge between the company and...
-
Reservations Ticketing Agent
1 week ago
Mumbai, Maharashtra, India Navkar Travels Private Limited Full time ₹ 3,00,000 - ₹ 6,00,000 per yearCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Reservations Ticketing Agent at Navkar Travels Private Limited in Mumbai. The Reservations Ticketing Agent will be responsible for handling reservations, providing customer service, sales, and assisting with travel and tourism...