Senior Executive Customer Service Air Import

2 days ago


Mumbai, Maharashtra, India Orchid Shipping Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

1. Pricing & Quotations

  • Prepare and provide accurate and competitive air import pricing to customers and overseas agents.
  • Competitive procurement skills as per market demand
  • Liaise with Global Network Agents, carriers, consolidators, CHA, and transporters to obtain best possible rates.
  • Maintain updated rate sheets and tariffs for key trade lanes wherever possible

2. Customer Service & Operations

  • Coordinate with overseas agents for competitive price, shipment bookings, pre-alerts, and documentation.
  • Handle day-to-day customer inquiries, providing timely updates on shipment status.
  • Ensure accurate documentation with Airlines for DO, CHA for customs clearance and Transporters for smooth delivery of cargo.
  • Maintain excellent relationship with Network Agents & Customers
  • Manage discrepancies, escalations, and resolve operational issues proactively.

3. Agent & Carrier Coordination

  • Work closely with global agent network for timely pricing and service commitments.
  • Follow up with Network partners for booking confirmation, space availability, and uplift.
  • Track and monitor shipments, ensuring service levels and deadlines are met.

4. Internal Collaboration & Reporting

  • Coordinate with internal teams (sale/ operations) for seamless execution.
  • Prepare MIS reports related to import shipments, pricing performance, and customer feedback.
  • Support in process improvements and maintain compliance with company SOPs.


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