
Senior Executive Customer Service Air Import
2 days ago
Key Responsibilities:
1. Pricing & Quotations
- Prepare and provide accurate and competitive air import pricing to customers and overseas agents.
- Competitive procurement skills as per market demand
- Liaise with Global Network Agents, carriers, consolidators, CHA, and transporters to obtain best possible rates.
- Maintain updated rate sheets and tariffs for key trade lanes wherever possible
2. Customer Service & Operations
- Coordinate with overseas agents for competitive price, shipment bookings, pre-alerts, and documentation.
- Handle day-to-day customer inquiries, providing timely updates on shipment status.
- Ensure accurate documentation with Airlines for DO, CHA for customs clearance and Transporters for smooth delivery of cargo.
- Maintain excellent relationship with Network Agents & Customers
- Manage discrepancies, escalations, and resolve operational issues proactively.
3. Agent & Carrier Coordination
- Work closely with global agent network for timely pricing and service commitments.
- Follow up with Network partners for booking confirmation, space availability, and uplift.
- Track and monitor shipments, ensuring service levels and deadlines are met.
4. Internal Collaboration & Reporting
- Coordinate with internal teams (sale/ operations) for seamless execution.
- Prepare MIS reports related to import shipments, pricing performance, and customer feedback.
- Support in process improvements and maintain compliance with company SOPs.
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