Customer Service- Freight Forwarding
12 hours ago
We are looking for an experienced
Customer Service Professional
to join our team in the Freight Forwarding & Logistics industry. The ideal candidate will have a strong background in customer service, key account management, and operational coordination across Air & Ocean shipments.
Key Responsibilities:-
- Act as the primary point of contact for customers, handling inquiries, shipment updates, and issue resolutions.
- Manage end-to-end documentation and operational coordination for both import and export shipments (Air & Ocean).
- Liaise with shipping lines, airlines, transporters, overseas agents, and internal teams for seamless operations.
- Track shipments proactively and provide customers with timely updates.
- Ensure compliance with SOPs, service levels, and regulatory requirements.
- Handle escalations and resolve service-related challenges efficiently.
- Build and nurture long-term client relationships while supporting key account management.
- Collaborate with the sales team for customer retention and service excellence.
- Prepare and maintain MIS reports for management and client updates.
Key Skills & Competencies:-
- Strong knowledge of freight forwarding operations (Air & Ocean, Import & Export).
- Good understanding of shipping documentation, Incoterms, and customs clearance procedures.
- Excellent communication, interpersonal, and problem-solving skills.
- Customer-centric with the ability to handle multiple clients simultaneously.
- Proficiency in MS Office and freight forwarding/ERP software.
- Ability to work under pressure and manage time effectively.
Qualifications:-
- Graduate/Postgraduate in Logistics, Supply Chain, International Business, or related field.
- 5–10 years of customer service experience in the Freight Forwarding / Logistics industry.
- Prior experience in handling key accounts and operational coordination is preferred.
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