Specialist - Forwarding Operations - Global Service Centre

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. We're rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door.

About DP World Global Service Centre

DP World's Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World's growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade.

Role Purpose:

Responsible for timely completion export jobs into the freight forwarding automation by managing the daily consignments in order to ensure smooth and efficient flow of operations.

Designation: Specialist - Forwarding Operations - Global Service Centre

Base Location: Navi Mumbai

Reporting to: Sr. Manager - Freight Forwarding Operations

Key Role Responsibilities:

• Strong professional communication skills in order to deal with DPWL clients informing them about status of their shipments.
• Responsible for the timely completion of jobs into freight forwarding automation by managing the daily tasks and ensure smooth and efficient flow of operations.
• Monitoring the daily E-mails & communications with both internally & externally customers in order make sure the circle of Information is going on professionally and in a timely manner.
• Provide DPWL Customer high-end advice regarding the required import and export documentation.
• Responsible for accurate billing process following the clients individual price agreements and ensuring timely and professional communication of the invoice towards the clients.
• Complete data entry into DPWL Inhouse system - Cargo runner platform and update data accurately and timely complete milestones.
• Coordination with carriers, vendors and customers in case of any missing and/or damaged shipments and handling of claims in regards of insurance claims, incidents, etc.
• Monitoring and developing the daily work environment/ procedures to meet the company standard and the set KPIs to achieve the best results.
• Resolve all customer complaints and inquiries and provide customers with the guidance required for order processing via the appropriate level of communication always maintained.
• Liaising and coordination with suppliers and 3rd party logistics vendors in order to arrange jobs outsourced to them on behalf of DPWL Dubai
• Coordination with clearance department for all pending import / export shipments
• Maintaining contact with our global network offices /AGENTS for inbound and outbound cargo
• Address operational concerns and issues appropriately, monitor progress to ensure timely and adequate resolution and generate reports once required
• Ensure all the invoicing is completed within the set KPI and report to the management in case the objectives are not achieved.
• Ensure that all practices are in compliance with the companies' / customer's operational policies and procedures so that business is handled efficiently.
• Ensure risk is minimized through full and proper documentation of all transaction and verbal commitments throughout internal departments.
• Performing a variety of tasks and utilize time management skills for meeting all goals and objectives
• during daily operations.
• Ensure all the invoicing is completed within the set KPI and report to the management in case the objectives are not achieved.
• Ensure that all practices are in compliance with the companies' / customer's operational policies and procedures so that business is handled efficiently.
• Excellent communicational skills and high cooperation required within different department units such as pricing, inside sales and commercial team to optimize service performance
• Work flexible over-hours in close coordination with line manager covering situations where business is requiring urgent execution and coping with possible peak season high volumes
• When required, take part of both regular internal and external training in order to maintain and increase logistics knowledge
• Ability to work in a fast paced, time sensitive environment Detail oriented Professional and articulate communicator Customer focused Team player Flexibility in work schedule Aptitude for prioritization/multi-tasking

Skills & Competencies:

• Minimum 3-5 years of experience in the freight forwarding industry working for a mid- or large size freight forwarding company
• Experience in Dubai market and dealing with platforms such as Dubai trade /cargowaves
• Advanced freight forwarding and logistics knowledge – Inco terms and all shipping modes especially sea and air
• Proficiency in Microsoft office and windows programs
• Ability to learn and adopt new system
• Operational efficiency and time management
• Strong professional and inter- communicational skills
• Customer service oriented and ability to initiate and resolve cases

Education & Qualifications:

• Graduate and entry-level Professionals
• Logistics Education with a minimum of 3 years' experience in a freight forwarding role

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success, and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.