Customer Service– Air Import

4 days ago


Mumbai, Maharashtra, India Modera Freight Services PVT LTD Full time ₹ 4,20,000 - ₹ 4,80,000 per year

We are seeking a detail-oriented and customer-focused individual to manage air import operations and client coordination. The role involves handling day-to-day import shipments, ensuring timely updates to clients, coordinating with airlines, agents, and customs, and delivering high-quality customer service. Key Responsibilities: Coordinate and manage air import shipments from origin to destination. Communicate with overseas agents, airlines, and local vendors for smooth cargo movement. Handle documentation including pre-alerts, arrival notices, delivery orders, and billing. Track shipments and update customers proactively on status and exceptions. Liaise with customs brokers for clearance and ensure compliance with regulations. Resolve customer queries and provide effective solutions. Prepare and maintain shipment records in company systems. Support internal teams with reports and operational updates. Requirements: Bachelor's degree or equivalent (preferred in Logistics, Commerce, or related field). 1–3 years of experience in air import operations/customer service (freight forwarding industry preferred). Strong knowledge of import documentation, INCO terms, and customs procedures. Proficient in MS Office and freight forwarding software/ERP systems. Excellent communication and customer service skills. Ability to multitask, prioritize, and work in a fast-paced environment. Key Skills: Customer Relationship Management Knowledge of Air Import Procedures Documentation & Compliance Problem Solving & Coordination Attention to Detail

Job Types: Full-time, Permanent

Pay: ₹35, ₹40,000.00 per month

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: In person



  • Mumbai, Maharashtra, India Orchid Shipping Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key Responsibilities:1. Pricing & QuotationsPrepare and provide accurate and competitive air import pricing to customers and overseas agents.Competitive procurement skills as per market demandLiaise with Global Network Agents, carriers, consolidators, CHA, and transporters to obtain best possible rates.Maintain updated rate sheets and tariffs for key trade...


  • Navi Mumbai, Maharashtra, India Prism Manpower Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We required a candidates from Freight Forwarding Industry, who have experience in Import customer Service and Import Documentation in Air & Sea.


  • Mumbai, Maharashtra, India Nexus Manpower Solutions Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Role & responsibilities1) Coordinating with Key Accounts for new bookings and arrange flight bookings from origin 2) Handling and Executing Air Import shipments from booking till arrival stage a. Uploading pre alert docs in Customer Exim Portal b. Uploading Bills in Customer Exim Portal 3) Maintaining Weekly Reports for customers 4) Ensuring billing is...


  • Navi Mumbai, Maharashtra, India AZIMAR SHIPPING & LOGISTICS L.L.P Full time ₹ 3,50,000 - ₹ 60,00,000 per year

    Candidates should have at least 5-10 year experience with MTO/IATA certified companies who is capable to perform the below profile.Coordinating directly with the Shippers for all nominated shipment Co-coordinating with Overseas office, Customer, Agents for various shipments related issues.Handling main corporate customer like...


  • Mumbai, Maharashtra, India Cargosol Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Roles & Responsibilities Act as the first point of contact for customers on all import-related queries.Provide timely updates on shipment status, delivery schedules, and documentation requirements.Coordinate with overseas agents, carriers, CFS/CHA, and shipping lines to ensure smooth movement of cargo.Share pre-alerts, arrival notices, and delivery orders...

  • AIR- Sales

    1 week ago


    Mumbai, Maharashtra, India Manger Consultants Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Identify and drive potential air cargo opportunities and lead business grown and air operations. Creating and Implementing commercial strategy Cargo Projects. Delivering B2B Cargo Volumes through Airlines, Freight Forwarders, Customers & Associations Required Candidate profileGraduate with 18-20 years experience mainly in Air cargo freight forwarding...

  • Pricing - Import

    2 weeks ago


    Mumbai, Maharashtra, India Total Group Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Pricing - ImportsLocation - GovandiIdeal candidate with minimum 5 years with handling Pricing with good knowledge of Imports from a mid-sized organization.Managing pricing for importing freight for Air and SeaHaving Good rapport with overseas partners worldwideIncluding maintaining pricing databases, evaluating costs, and negotiating rates and evaluate...


  • Mumbai, Maharashtra, India Galaxy Freight Private Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Manage Air Export & Import rate enquiries, negotiate with airlines/agents, prepare spot quotes & RFQs, coordinate with teams, maintain rate database, track market trends, and ensure accurate, competitive, and transparent pricing.


  • Mumbai, Maharashtra, India Eyeglobal Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Our client, founded in 2011, is a dynamic logistics and supply chain solutions company headquartered in Mumbai, powered by a growing team of 50100 professionals. With expertise spanning global ocean and air freight, container movements, customs facilitation, and project cargo, the company has earned a strong reputation for delivering reliable and tailored...

  • Service Head HVAC

    6 days ago


    Mumbai, Maharashtra, India The Air Conditioning Company Full time ₹ 9,00,000 - ₹ 10,20,000 per year

    Service Head responsible for overseeing all aspects of a company's air conditioner service operations, including technician management, customer satisfaction, service quality, and operational efficiency. Key responsibilities typically include managing service schedules, ensuring customer satisfaction, handling technical issues, and developing strategies to...