Import Customer Service-Fort(Mumbai)

3 days ago


Mumbai, Maharashtra, India DC Consultants Full time ₹ 2,00,000 - ₹ 6,00,000 per year


Job Description:

Job Description:

Customer Service – Import

  • Handling shipments Air / Sea (LCL, FCL, AIR)
  • Following up with the counterpart/co-loaders on daily routing orders & updating the same to client on daily basis.
  • Preparing CAN copies and sending Cnee with arrival Details
  • Resolving the issues & query of customers regarding daily routing orders.
  • Execute order request – calls / email
  • Email suppliers, carrier & customers with shipping updates
  • Track shipments and confirm receipt & arrivals of shipments.
  • Ensure customer experience by addressing customer concerns and resolving issues
  • Responsible for answering and routing phone calls, handling enquires
  • Preparing Daily status report, updating DSR on daily basis & sending to respective Cnee with proper updates.


Qualifications

  • Experience Required: 2-5 Years
  • Sectors: Air / Sea
  • Background: Logistics Only
  • Male Female Preference: Any
  • Location: Fort, Mumbai.

    Working Days & Timings: Monday to Friday (9:30 AM – 6:30 PM), 1st, 3rd & 4th Saturdays (Half-day, 9:30 AM – 2:00 PM), 2nd Saturday Off, and all Sundays Off.



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