Import Export Pricing/Customer Service

23 hours ago

Mumbai, Maharashtra, India Hunarstreet Technologies Full time ₹ 2,00,000 - ₹ 12,00,000 per year
Customer Service – Import
 Handling shipments Air / Sea (LCL, FCL, AIR)  Following up with the counterpart/co-loaders on daily routing orders & updating the same to client on daily basis.  Preparing CAN copies and sending Cnee with arrival Details.  Resolving the issues & query of customers regarding daily routing orders.  Execute order request – calls / email.  Email suppliers, carrier & customers with shipping updates  Track shipments and confirm receipt & arrivals of shipments.  Ensure customer experience by addressing customer concerns and resolving issues.  Responsible for answering and routing phone calls, handling enquires.  Preparing Daily status report, updating DSR on daily basis & sending to respective Cnee with proper updates.
Customer Service – Sea Export  Co – ordination with various departments and customers to enable smooth functioning and flow of information between various teams.  Co-ordinating of Land Side Services (CHA, CHB, CFS and Warehousing)  Part of Client Pitching Team from Operations and Procurement end.  Resolve conflicts between Shipper and Liner about their shipment.  Monitor vendor service delivery against SLA and frame agreements.  Increasing the operational efficiency within the organization.  Follow up with Carrier/Co-loader for onboard/loading confirmation.  Maintain flow of information between customer and carrier team about their shipment.  Handling regular customer service profile  Arranging for Transportation and custom clearance.  Monitoring post shipment documents along with invoices to customer  Create DSR for customer and internal assessment. Pricing:  Freight negotiations with carriers for existing & new customers.  New customer acquisition.  Overseas agent nomination.  Share all the mandatory details required for the shipments.  Send quotation to the clients.  Negotiations with overseas agent / co-loader.  Track the closure & conversion of shipments.  Probe for client feedback & act accordingly.

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