Import Export Pricing

13 hours ago

Mumbai, Maharashtra, India Hunarstreet Technologies Full time
Customer Service – Import   · Handling shipments Air / Sea (LCL, FCL, AIR) · Following up with the counterpart/co-loaders on daily routing orders & updating the same to client on daily basis. · Preparing CAN copies and sending Cnee with arrival Details. · Resolving the issues & query of customers regarding daily routing orders. · Execute order request – calls / email. · Email suppliers, carrier & customers with shipping updates · Track shipments and confirm receipt & arrivals of shipments. · Ensure customer experience by addressing customer concerns and resolving issues. · Responsible for answering and routing phone calls, handling enquires. Preparing Daily status report, updating DSR on daily basis & sending to respective Cnee with proper updates
Customer Service – Sea Export · Co – ordination with various departments and customers to enable smooth functioning and flow of information between various teams. · Co-ordinating of Land Side Services (CHA, CHB, CFS and Warehousing) · Part of Client Pitching Team from Operations and Procurement end. · Resolve conflicts between Shipper and Liner about their shipment. · Monitor vendor service delivery against SLA and frame agreements. · Increasing the operational efficiency within the organization.
  • Follow up with Carrier/Co-loader for onboard/loading confirmation.
· Maintain flow of information between customer and carrier team about their shipment. · Handling regular customer service profile · Arranging for Transportation and custom clearance. · Monitoring post shipment documents along with invoices to customer Create DSR for customer and internal assessment

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