Import Customer Service Manager

3 days ago

Navi Mumbai, Maharashtra, India AZIMAR SHIPPING & LOGISTICS L.L.P Full time ₹ 3,50,000 - ₹ 60,00,000 per year

Candidates should have at least 5-10 year experience with MTO/IATA certified companies who is capable to perform the below profile.

  • Coordinating directly with the Shippers for all nominated shipment Co-coordinating with Overseas office, Customer, Agents for various shipments related issues.

  • Handling main corporate customer like ABB/L&T/SIEMENS/INGRAM

  • Negotiating rates with Vendors ( Airlines/Shipping lines/Forwarders, Transporters, clearing agents)

  • Achieving profit growth by ensuring team members meets their individual targets. Also ensure that goods are moved safely and efficiently on behalf of an exporter.

  • Sending Daily Status Report as well as various weekly and Monthly Reports.

  • Following up with customers and vendors for KYC ( Know Your Customer ) documents for Air

Export / Import

  • Interacting with customers, overseas and airlines for flight details and operational queries for Air Export, Import

  • Receiving Pre alerts from Overseas / Agents

  • Preparing financial and management reports. Liaising with transport, subcontractors, airline and customers.

  • Checking vendor invoices & sending it for Workflow approval

  • Pricing – Quoting rates to overseas, nominated customers, sales team & RFQ's

  • Issuance of Invoices / Credit note / Debit note to customers, various vendors, & Origin office.

  • Sending CAN.

  • Working to tight deadlines and working under pressure on a daily basis.

  • Arranging payments as per the fortnight CSR cycle

  • Checking all the IATA bills and finalizing with the quote received

  • Negotiating with IATA for big tonnage shipment

  • Attending weekly Meeting and Sales Meeting & visiting to customers with sales team

  • Sending debit notes to agents once the shipment is effected

  • Monitoring Air Export / Import department & getting involved in Day -to –Day Activities

  • Planning to carry out inductions or training of new personnel. Alternatively, manage the training of new personnel and maintain records.

  • Job Closing.

Interested parties may send their CV.

Job Types: Full-time, Contract, Walk-In

Pay: ₹35, ₹50,000.00 per month

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