Customer Services

9 hours ago

Mumbai, Maharashtra, India Entrantial Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

Entrantial is a leading professional recruiting group, specializing in recruiting qualified, professional, and skilled people across India. Our expert consultants partner with clients and candidates to shape the future workforce. Every day, we help hundreds of candidates find their next role and assist clients with workforce development and talent shortages. Our goal is to bring people and opportunities together, focusing on the essential aspects of life and corporate business.

Role Description

This is a full-time remote role for a Customer Services - Sea Import (FCL & Haz) position at Entrantial. The day-to-day tasks include handling customer support for sea imports, ensuring customer satisfaction with the logistics process, managing phone calls and inquiries, and maintaining high standards of customer service. The role also involves enhancing the overall customer experience by addressing concerns and providing timely updates.

Qualifications

  • Skills in Customer Support and Customer Service
  • Proficiency in Phone Etiquette and Customer Satisfaction
  • Experience in managing Customer Experience
  • Excellent communication and interpersonal skills
  • Ability to work independently while handling 50+ clients
  • Knowledge of sea import logistics, particularly FCL and hazardous materials, is highly desirable

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